General
Smart Energy Network AS is committed to protecting your individual rights and keeping your personal data safe. This privacy policy (the “Policy”) applies when Smart Energy Network AS, business register no. 919 824 581, Øvre Vollgate 6, 0158 Oslo, Norway, (“SEN”), provides the agreed upon services. 
 
Data processed by SEN will be processed in accordance with applicable privacy laws and regulations, such as the General Data Protection Regulation (the “GDPR”). Personal data processed by SEN shall be processed and stored in a safe and secure manner. SEN will only store your personal data for as long as necessary to fulfil our purposes. We will subsequently delete or anonymize your personal data, unless we are required by law, or have a legitimate interest to keep storing the data.
SEN may use data processors for the performance of the service you are using. In these cases, we will enter into relevant agreements with the processor(s) ensuring your rights and obligations under the GDPR. The use of data processors is not legally considered as disclosure of data.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SEN does not transfer personal data outside the EU / EEA without ensuring all relevant legal and technical safeguards in accordance with applicable laws and regulations.

Processing of your personal data will occur in the following situations:
SEN sends out newsletters about our existing and upcoming services by e-mail to those who subscribe. When you sign up for our newsletter:

In order for us to send you newsletters, you must register an e-mail address. The e-mail address will only be used to send out newsletters and user surveys about the newsletter to get feedback on what readers need and what they find interesting. When you sign up for the newsletter, you consent to us processing information about you. Your e-mail address is stored in a separate database, is not shared with others and is deleted when you unsubscribe from the newsletter. You can unsubscribe by clicking on the link for this in the newsletter or by contacting us. SEN processes the personal data until you unsubscribe from the newsletter.
 
The processing basis for processing your e-mail address in connection with the newsletter is the GDPR article 6, section 1 (a), i.e. consent. You can withdraw your consent at any time by unsubscribing from the newsletter. Withdrawing your consent will not affect the legality of the processing of personal data that occurred before you withdrew your consent.
 

Answering questions sent to Smart Energy Network AS:
If you send us an e-mail regarding questions or comments to our company or services, we will use your e-mail address to reply to your inquiry. Please do not include any sensitive information in your e-mail. Inquiries by e-mail will be deleted when they are no longer needed for us to do our everyday tasks.

 

The legal basis for processing your e-mail address and other personal data included in your e-mail is the GDPR article 6, section 1 (a), i.e. consent or b) to fulfill or make steps to establish a contract with you, depending on the content and nature of your e-mail.
Your rights

Access request
You have the right to ask us to provide any personal data we have collected about you. Should you wish to do so, please contact us on our website to make a subject access request detailing your name, your e-mail address, the period of data you would like access to.

Rectification and erasure
Subject to applicable law you have the right to request that SEN rectifies or updates your personal data that is inaccurate, incomplete, or outdated. You also have the right to request that SEN erases your personal data in certain circumstances.

Restrictions of use and export of data
You have the right to request that SEN   restricts the use of your personal data in certain circumstances. Where technically feasible you have the right to request that SEN   exports your personal data to another company.

Withdrawal of consent
Where the processing of your personal data is based on your previously given consent, you have the right to withdraw your consent at any time.
 

Complaints
Should you wish to report a complaint about SEN’s data processing which has not been addressed in a satisfactory manner, you may contact the Norwegian Data Protection Authority. You will find the Norwegian Data Protection Authority’s contact details on www.datatilsynet.no.
 
Questions and Contact Information

For all inquiries, please use our e-mail address: ragnvald@naero.no . Our address is: Smart Energy Network AS, Øvre Vollgate 6, 0158 Oslo, Norway 

 

Versions
This version of the Privacy Policy was last updated 15th January 2024.